Support
Real human. Fast response. No chatbots, no ticket portals, no AI answering your refund questions.
support@theapk.com — the only support channel. Opens a thread with the owner directly. We read everything.
Email SupportWhat to include
For fastest resolution, include:
- The product name and date of purchase (found in your Stripe receipt)
- The OS/distro/version you're running (e.g., Ubuntu 22.04, Proxmox 8.1)
- What you ran, what you expected, what happened instead
- Any error output (copy/paste, screenshots fine)
Refunds
30 days, no questions asked. See full Refund Policy.
Commercial licensing
Need to redistribute, white-label, or deploy across client sites? Email support@theapk.com with your use case and we'll send a commercial quote within 1 business day.
Custom work
Need a script written, a stack deployed, or a homelab audit? Ian (the owner) does fractional sysadmin/dev/cybersec work. Tell us your stack and what you're trying to accomplish.